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Help Center · Support

Customer FAQ

Quick answers about accounts, booking, payment, safety, and cancellations.

What is Ohh Look?

Ohh Look is an online service directory where customers search for, rate, and hire local professionals. From haircuts to home repairs, we offer over 60 categories to help Southern California customers find trusted help.

Is Ohh Look free?

Yes, it's free to create a customer account, explore the platform, and connect directly with local service providers.

How do I sign up to use Ohh Look?

Visit www.ohhlook.com and select the Create Account button to create your free account.

How do I connect with a local service provider?

Create a free customer account to view provider contact details and leave reviews. Once logged in, you can easily search for and connect directly with local service providers.

How do I pay my service provider?

Payments are arranged directly between customers and providers. Simply visit the service provider's profile to view rates and accepted payment methods.

What if my service provider doesn't show up?

All scheduling is coordinated directly between customers and providers. In order to continue improving our platform, we encourage you to share your experience and reach out to us at support@ohhlook.com.

Can I cancel or modify a booked service?

Please refer to the provider's specific cancellation policy.

Will I receive a refund for my deposit if I cancel a booked service?

Payments are arranged directly between customers and providers. Simply visit their profile to view specific cancellation policies.

Have the service providers been background checked?

Ohh Look does not require background checks for all service providers. Those who have completed a background check will display a 'Verified' status on their profile.

Are all the service providers licensed and insured?

It is up to the service provider to list this information on their profile whether they carry specific licenses, certifications or insurance related to their field of service. Those who state they have insurance will display an 'Insured' status on their profile.

How old do you need to be to use the platform?

All Ohh Look users must be at least 18 years of age to use the platform.